Although Rick “Zombie Boy” Genest was found dead in his home on Wednesday following an apparent suicide, his family believes his death was accidental.
“For us, the family and close entourage, we feel there’s too many inconsistencies around his death to rule it as a suicide, and for people to jump to conclusions that rapidly was disappointing,” Genest’s manager Karim Leduc told PEOPLE. He also confirmed that the 32-year-old actor and model, who famously appeared in Lady Gaga’s “Born this Way” music video, died after falling off a balcony in Montreal.
“The balcony from which he fell on the third floor was a very dangerous balcony,” Leduc added. “Just three weeks ago, I visited that balcony with him and was on it with him smoking a cigarette, as well. It’s a balcony that has very small rails/guards — an emergency/fire escape balcony – and he was leaning his back towards it like sitting on the ledge of the rail, and he fell from his backside onto the floor.”
The manager later clarified that the balcony was located “on the backside of the building,” and was not available solely for Genest’s personal use.
Both the Canadian authorities and Lady Gaga have stated that the death was a suicide, but Leduc claimed Genest “didn’t jump from the third floor like they’re making it seem,” adding that the 32-year-old model and actor “didn’t leave any notes” and had “actually made plans for a couple things that week.”
“He’s not someone who, we feel, would commit suicide; he’s not someone who would do something like that because he’s very thoughtful of others,” Genest’s manager remarked. “Even though he was going through some very difficult, emotion[al] periods at the time, he hung on.”
“He’s a trooper. He was always hanging on. For us, it’s just very difficult to jump to conclusion[s],” he continued, adding that “it’s between him and God as to what happened” as there were no witness to Genest’s death.
Genest’s manager also tells PEOPLE that on Wednesday morning, he received a “beautiful” Facebook message from Genest, “saying that he appreciated our relationship.”
“I responded to his message at 10:30 in the morning, but he didn’t have his phone on him that day, I guess, and didn’t see my responses, and then it happened around 5 o’clock that evening,” he said, adding that before his death, Genest “was with his girlfriend in her apartment and he told her, ‘I’m gonna go on the balcony and have a cigarette.’ ”
“After he was gone an unusually long time, she went to check up on him and she saw him on the ground at the bottom. She’s the one that ran up to him. She’s in a complete state of shock at the hospital now,” he explained.
The manager went on to claim that at the time of his death, Genest “was sober” and “his blood came out completely clean.”
“For us, it’s just a shock,” he added.
In a separate statement obtained by PEOPLE from Dulcedo Management, who represented Genest, they wrote that “contrary to reports,” the classification of Genest’s death “is yet to be determined.”